Limited Damage Waiver

Pittsburghlenses.com LLC is proud to offer an affordable and flexible limited damage waiver program for its customers who want piece of mind while renting equipment.  The price for the limited damage waiver is related to three factors:

  • The total amount of gear you’re renting
  • The amount of time you’re renting it
  • Where you’re planning on going and what you’re planning on using the gear for. 

Based on those three factors, you’ll get to decide how what amount of money you want to limit your liability to (in traditional terms, this is your deductible).  What this means is you can set the maximum amount you’d need to pay out of pocket in the event that accidental damage occurs while you have the gear.  The minimum amount of coverage you can purchase is equal to 10% of the value of the equipment rented.  So, if you rent a lens worth $2000, the minimum amount of liability you can assume is $200.  The higher your liability limit, the lower the cost for the waiver.  Here’s a sample quote (note, this is just a sample.  If you rent $2000 worth of gear for seven days your coverage may be priced differently)

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The limited damage waiver is designed to give you the peace of mind that should an accident occur, your repair costs will not exceed a certain amount.  What’s important to recognize is like any insurance-type policy, there are limits to it.  Most importantly, this waiver covers repair costs only - not replacement.  If we have to replace an item because the damage to it was so great (accidental or not) you will not be covered.  Here are some cases in which the limited damage liability waiver would apply: 

So, what is covered?

  •  The most common one: you’re changing lenses and drop the lens.
  •  You’ve got a body and lens resting on a tripod at a reception and someone bumps it and sends it flying to the floor.
  •  You’re changing compact flash cards and the pins in the CF card slot get bent. 
  •  You’re at an event and someone bumps into you and the gear is damaged in some way. 
  •  You’re at a soccer game and the ball (or a player) comes flying at you and there is damage to the gear.
  •  You opt to have us ship the gear to you and the gear is damaged in transit back to us.

A Real World Example

A client rented a 24-70mm lens for a wedding he was shooting.  He paid $85 for the rental itself and purchased the damage waiver for $16.80 which limited his repair costs to $250.  During the reception, he dropped the lens.  It hit the floor and sustained some obvious damage.  He called us immediately and told us what happened.  When he returned the lens, we shipped it off for service.  The bill for the repair was $440 (not an unusual amount whatsoever) but because the client had the damage waiver, we only billed him for the $250.  In this case, spending an extra $16.80 saved the client $173. 

What’s Not Covered

  • As stated in the title, this is a limited damage waiver and there are limits to what is covered and what is not. 
  • Any total loss is not covered - if something happens and we have to replace rather than repair the equipment, you will be responsible for the full replacement cost.  If you bring something back to us and the manufacturer deems it to be beyond repair, you are not covered and are responsible for paying for a replacement. 
  • If the damage is so severe that it exceeds 50% of the value of the equipment, it will be deemed a total loss and you will not be covered.
  • The damage waiver does not cover you in the event that the equipment is stolen while in your possession. 
  • If you use the gear for something or somewhere you didn’t tell us about before hand and it gets damaged - you will not be covered.  So if you tell us that you’re using the equipment at a friend’s wedding and it comes back full of sand, you won’t be covered. 
  • Finally, accidents are covered - negligence is not.  If you have too much to drink and decide to go skydiving with our gear and you drop it - well, that was a poor life choice on a few levels, but you’re not going to covered under the damage waiver.
  • If it involves water or liquid in any way, that’s not an accident and you won’t be covered. 

How to make it work:

  • If you want the limited damage waiver to work for you, here are a few things to keep in mind. 
  • Be honest and declare everything at the outset.  If you’re flying to Africa on a safari, don’t tell us you’re taking the equipment to the zoo.  The more honest you are, the more likely you’ll be covered if something happens.
  • Tell us immediately if something happens; don’t wait until you return the equipment.
  • If you can, take pictures of the equipment after the damage occurs (we know this might not always be possible if you’re in the middle of working).  This will help substantiate your story. 
  • When you return it, we’ll give you a copy of our claim form for you to fill out and return to us.  

If you have any questions about the limited damage waiver, please let us know ahead of time.  It’s much easier to clarify at pickup than it is at return.  

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